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Shipping Policy

Showcase Lab creates plexiglass display cases for collectors, paying particular attention to the quality of the materials, the care taken in the manufacturing process, and protecting the product during shipping.

Each order is handled carefully, from production through delivery, with dedicated assistance before and after purchase.

Fast and trackable shipping

The display cases are shipped via a trackable express courier, usually GLS, SDA, or other express couriers selected based on the destination area and the order's logistical requirements.

Once handed over to the courier, the shipment is handled by express service. Estimated delivery times are generally 48/72 business hours, except for circumstances beyond Showcase Lab's direct control, such as courier delays, holidays, periods of high logistical activity, strikes, adverse weather conditions, or issues related to the delivery address.

Once the order has been shipped, the customer will receive a tracking code allowing them to monitor the shipment's progress independently until delivery.

Tracking may take a few hours to become active in the courier's systems.

Production times

Each Showcase Lab display case is handcrafted and carefully prepared before shipping.

Production times generally range from 5 to 7 business days, depending on model availability, the type of product ordered, and whether customizations are required.

The delivery times indicated by the courier begin when the order is actually shipped, not when the order is placed.

For personalized products, custom-made display cases, or special processing, times may vary depending on the complexity of the request.

Shipping costs

Shipping is always free throughout Europe.

The shipping cost, where applicable, will always be visible to the customer before the order is confirmed and paid for.

Customizations on request

Showcase Lab offers the possibility of creating personalized or custom-made display cases according to the customer's needs.

It is possible to request, where available:

  • Custom dimensions;

  • Engravings;

  • Logos;

  • Personalized plates;

  • Custom graphics;

  • Dedicated backgrounds;

  • Specific modifications compared to standard models.

Customizations make each display case unique and suitable for the product being displayed.

Made-to-measure or customized products are produced specifically for the customer and may require different processing times from standard models.

Protective films on plexiglass

The plexiglass panels are supplied with protective films to preserve the material during processing, transport, and assembly.

DO NOT REMOVE THE FILMS IN THE EVENT OF A RETURN.

In addition to the outer white film, the plexiglass may also have a translucent protective film on the opposite side.

Both films must be removed before the display case is finally assembled.

Failure to remove the translucent protective film may make the plexiglass appear less clear or cloudy, but this is not a material defect.

Order delivery

Customers are encouraged to carefully check the shipping details entered when placing the order.

Showcase Lab is not responsible for any delays or failed deliveries caused by incorrect or incomplete addresses, the recipient's absence, or incorrect information provided by the customer.

At the time of delivery, we always recommend checking the condition of the package.

If the packaging is visibly damaged, open, crushed, or tampered with, customers are encouraged to accept the delivery with specific reservation, reporting the issue to the courier.

In the event of visible damage to the package or product, the customer must promptly contact our customer service, attaching:

  • photo of the external packaging;

  • photo of the internal packaging;

  • photo of the product received;

  • order number;

  • brief description of the problem.

After-sales support

Once the display case has been received, Showcase Lab remains fully available to the customer for any needs relating to the purchased product.

Our after-sales support can assist customers with:

  • assembly questions;

  • missing components;

  • replacements;

  • transport damage;

  • clarification about the product received;

  • information about protective films;

  • general support after delivery.

We always encourage customers to contact us before taking independent action, so they can receive the correct guidance and prompt assistance.

Customer support

For any questions, requests, or issues relating to orders, shipments, or purchased products, the Showcase Lab support team is available and ready to help.

You can contact us via:

Email: info.showcaselab@gmail.com
WhatsApp: +39 389 153 0065

Our goal is to support the customer at every stage: from choosing the display case to production, shipping, and after-sales support.